• Our trained team is made up of predominantly RMN’s (Registered Mental Nurse), complemented by RGN’s (Registered General Nurse) – this is to ensure that all areas of need, both physical & mental, are assessed and met.

• New care staff undergo rigorous induction, classroom based for 1 week where they cover all legally required training before they start to work in the home itself. This theory week is followed by a week’s induction as a supernummary member of the team, where they are monitored at all times by both the trained nurses and the senior care staff.

• Induction is seen as the beginning of learning and all staff go on to specialist work in all areas of dementia & mental health care, as well as dealing with physical care issues such as tissue viability, end of life care, diabetes management etc.

• We have a permanent, fully equipped training room in the admin building.

• The Directors are part of a national development network created and led by the Alzheimer’s Society, the University of Surrey and Dementia Care Matters Ltd.

• Staff are recruited and promoted not by virtue of traditional qualifications, but of their grasp of the concept of being person-centred, and the difference they make to the quality of life for our residents; this is a move away from old-culture nursing and embraces the concept that “feelings matter most”.